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08 Feb, 2017 08:02 AM
Businesses today face customer queries from numerous sources.
The response time expected today for resolving customer support
requests is shrinking everyday. Online businesses with a well laid
out plan for handling customer support requests have seen
significant edge over competition.
Helpdesk & Customer support tools are helping businesses
understand and connect with their users to build more effective
products. Support tickets, feedback forums, knowledge bases and
metrics are all featured integrated with mobile and cloud
Host of Customer Support management solutions are available in the
market today. Which one works best for you has to fine tuned based
on how your business data and users work.
Helpdesk & Customer Support Solutions are using videos to
inform and educate prospects on how their platform or service can
For more you can check
Helpdesk Platform video on Advids Blog
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